Cancellation Policy

1. Overview

This cancellation policy outlines the terms and conditions for cancelling your villa booking with Luxury Villa Booking. We understand that travel plans can change, and we aim to provide a fair and transparent cancellation process.

2. Cancellation Timeline and Charges

The cancellation charges are based on the time remaining until your check-in date. Please refer to the following table:

3. How to Cancel Your Booking

3.1 Cancellation Methods

You can cancel your booking through the following channels:

• WhatsApp: Send a message to +91 8082088000
• Email: Send an email to sachingandhi0712@gmail.com
• Phone: Call us during business hours

3.2 Required Information

When cancelling your booking, please provide:

• Booking reference number
• Guest name and contact details
• Check-in and check-out dates
• Reason for cancellation
• Preferred refund method

4. Special Circumstances

4.1 Force Majeure Events

In case of force majeure events, we offer flexible cancellation options:

• Full refund without any cancellation charges
• Option to reschedule your stay
• Credit voucher for future bookings

Force majeure events include natural disasters, government restrictions, pandemics, and other events beyond our control.

4.2 Medical Emergencies

For medical emergencies requiring cancellation:

• Provide medical documentation
• We may offer reduced cancellation charges
• Case-by-case evaluation applies

5. No-Show Policy

5.1 No-Show Consequences

• 100% cancellation charge applies
• No refund will be processed
• Villa will be released for other bookings
• Future bookings may require advance payment

6. Modification vs. Cancellation

6.1 Booking Modifications

Instead of cancelling, you may consider modifying your booking:

• Change of dates (subject to availability)
• Change of villa (subject to availability)
• Reduction in number of guests
• Extension of stay

6.2 Modification Charges

• Date changes: ₹500 per change (if more than 7 days before check-in)
• Villa changes: ₹1000 per change (if more than 7 days before check-in)
• Guest reduction: No charge if more than 7 days before check-in
• Extension requests: Subject to availability and current rates

7. Group Bookings

7.1 Group Cancellation Policy

For group bookings (5 or more guests):

• 45+ days before check-in: 90% refund
• 30-44 days before check-in: 70% refund
• 15-29 days before check-in: 50% refund
• Less than 15 days: No refund

7.2 Partial Group Cancellations

If some members of a group cancel:

• Individual cancellation charges apply
• Remaining guests may need to pay additional charges
• Villa allocation may be adjusted

8. Peak Season Cancellations

During peak seasons (festivals, holidays, weekends), stricter cancellation policies may apply:

• Higher cancellation charges
• Shorter cancellation notice periods
• Limited modification options
• No refund for last-minute cancellations

9. Refund Process

9.1 Refund Timeline

• Cancellation request review: 1-2 business days
• Refund processing: 3-7 business days
• Bank processing: 1-3 business days (varies by bank)
• Total time: 5-12 business days

9.2 Refund Methods

• Original payment method (preferred)
• Bank transfer (provide account details)
• UPI transfer (provide UPI ID)
• Credit voucher for future bookings

10. Contact Information

For cancellation-related inquiries, please contact us:

11. Policy Updates

We reserve the right to modify this cancellation policy at any time. Changes will be effective immediately upon posting on our website. We recommend reviewing this policy before making a booking.